Return and Refund Policy for Wixorelia
At Wixorelia, your satisfaction is our top priority. We understand that sometimes purchases don’t work out as expected, and we’re committed to making the return and refund process as smooth and straightforward as possible. Below, you’ll find our Return and Refund Policy to guide you through your shopping experience with us.
We want you to feel confident when you shop with us. That’s why we gladly accept returns and offer refunds or exchanges under the following conditions:
Product Defects: If the item you receive is damaged, faulty, or not as described, we’ll provide a full refund or an exchange for the same product at no additional cost to you.
Incorrect Item: In the unlikely event that you receive an incorrect item, we’ll take care of the return process and promptly send you the correct item you ordered.
Order Cancellation: If you wish to cancel your order before it ships, just let us know within 12 hours of placing your order, and we’ll process a full refund for you.
Change of Mind: If you’ve changed your mind about a purchase, no worries! You can return the item within 30 days of delivery. Please note that return shipping costs will be your responsibility in this case.
Initiating a return, refund, or exchange is a breeze. Just follow these easy steps:
Reach Out: Contact our friendly customer support team at contact@wixorelia.com within 30 days of receiving your order. Please include your order number and a detailed explanation of your return, refund, or exchange request.
Guidance: Our dedicated customer support team is here to assist you! We’ll guide you through the return process, provide a return shipping label if applicable, and answer any questions or concerns you may have.
Once we receive your returned item, our specialists will carefully inspect it to ensure it’s in its original condition and packaging. After the inspection, we commit to processing your refund or exchange within 7 business days.
Refunds will be issued using the original payment method used for the purchase. Please keep in mind that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
For cases involving product defects, incorrect items, or order cancellations, your refund or exchange will be processed within 7 business days from the moment we receive the returned item.
For change of mind returns, the item must be returned within 30 days of delivery, and your refund will be processed within 7 business days from receiving the returned item. Remember, return shipping costs for change of mind returns will be the customer's responsibility.
We appreciate your understanding of our Return and Refund Policy. If you have any questions or concerns regarding returns, refunds, or exchanges, please don’t hesitate to reach out to us at contact@wixorelia.com. Our dedicated customer support team is always here to ensure your satisfaction.
Thank you for choosing Wixorelia for your shopping needs!
